Estimated Shipping & Delivery
Our goal is to ensure that your products are shipped in a timely manner. After placing your order, you can expect it to be dispatched within 2-5 business days. The delivery timeframe may vary based on your location and the efficiency of the local delivery service.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number to track the status of your package through the website of the designated major Canadian carrier.
Returns
We hope you are delighted with your purchase, but if not, you can return the items purchased directly from our website within 30 days of the purchase date for a refund. Please note that we accept returns only for products bought directly through our website.
Refunds
Upon receiving your returned item, please allow up to 10 business days for the refund to be processed. The refund will be issued to the original payment method used during the purchase.
Exchanges
If you receive a damaged or defective item, we offer hassle-free exchanges. Please email us at orders@skinnect.ca within 7 days of receiving your item, providing a picture of the defective or damaged product, and we will guide you through the exchange process at no additional cost.
How to Return an Item
For returns, please email our customer service with your order number, the items you wish to return, and the reason for the return at orders@[Website]. We will provide you with the appropriate instructions and information on how to proceed with the return.
Shipping and Handling for Returns
The customer is responsible for bearing the return shipping costs, unless the item arrived damaged or defective. In such cases, we will cover the return shipping expenses.
Non-Refundable Items
Items marked as non-refundable on our website are not eligible for returns or exchanges, except in the event of a manufacturer’s defect.